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WeReply answers customer questions 64% faster with an AI agent

  • Business services
  • 26 employees
  • Utrecht
WeReply - AI Agent Klantcontact Case Study
−64% average response time
71% of questions resolved by AI on its own
12 h back for the team every week
Challenge

An inbox that never emptied

WeReply was growing fast, but the customer team wasn’t growing with it. Questions came in via email, chat and WhatsApp, and it sometimes took a day before anyone replied. Leads slipped through the cracks.

Approach

One inbox and an agent that knows the business

In nine days, WeReply brought every channel into the AI inbox. The agent learned from the knowledge base and previous answers, and hands tricky questions over to a colleague with a summary.

Result

Faster answers, a calmer team

The average response time dropped by 64%. The agent resolves well over two thirds of questions on its own, and every lead lands straight in Sparkle Core.

“Our AI agent now answers most questions on its own. My team finally has time for the tricky conversations.”
Jasmijn Verhoef Operations manager, WeReply

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