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Knowledge base
AI Agents

Connect your AI agent to WhatsApp Business

6 min read · updated 6 October 2026

Let your agent answer questions via WhatsApp too. You'll need a WhatsApp Business account.

Go to AI Agents › Channels and choose WhatsApp.
Log in with the Meta account linked to your WhatsApp Business account.
Choose the phone number the agent may use.
Send a test message. It will appear in your AI inbox within seconds.

Tip: Set your team's working hours so the agent knows when it can hand the conversation over.

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